Shipping policy

SHIPPING POLICY

We work to get every Thunderheart order prepared and on its way as quickly as possible.

Processing Time Orders go through a preparation period before they ship. Estimated delivery information will be provided during checkout when available. Custom hat orders may require additional preparation time, as each piece receives individual attention before it is ready to ship.

Shipping Destinations & Rates Available shipping destinations, methods, and costs are shown during checkout based on your order and delivery address.

Tracking When tracking is available, tracking information will be sent to the email address associated with your order once your package ships.

Delivery Estimates Please note that delivery estimates are estimates. Holidays, weather, carrier delays, and other circumstances outside of Thunderheart's control can occasionally affect delivery times.

Package Marked "Delivered" But Not Received Check around your delivery location and with anyone who may have accepted the package on your behalf. Carriers sometimes mark packages as delivered shortly before actual arrival. If you still can't locate your package, contact us and we'll help determine next steps.

Damaged or Lost Packages If your order arrives damaged, contact us with your order number, a description of the damage, and photos of the item and packaging. If tracking indicates your package has been lost or stopped moving for an extended period, contact us and we'll review the situation and determine the appropriate next step.