Refund policy

REFUND & RETURN POLICY

At Thunderheart, we stand behind what we sell. Here's how returns and exchanges work.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number, a description of the issue, and photos. We'll work with you toward an appropriate resolution.

Standard Returns Return eligibility varies by product. If an item doesn't work out, reach out and we'll let you know whether it qualifies for a return or exchange.

Custom & Shaped Hats Because custom hats are individually made or shaped to customer specifications, they may have different return and exchange terms than standard merchandise. Before a custom hat is finalized, we'll confirm all specifications with you. Please make sure you're comfortable with your selected hat, size, shape, and customization before approving your order.

Wrong Size Please review sizing information carefully before placing your order. Because some products are prepared specifically for individual orders, we may not be able to accept returns or exchanges due to an incorrect size selection. If you're unsure about sizing, contact us before ordering — we're happy to help.

Order Changes & Cancellations We do our best to accommodate changes or cancellations, but orders may begin processing shortly after they are placed. Contact us as soon as possible if you need to make a change. Once an order has entered processing or production, changes or cancellations may no longer be possible.

To start a return or exchange, contact us at Thunderhearthats.com or through our contact page.